Vienna Welcome Center - Tourist Information, Tickets, Souvenirs
Vienna Welcome Center - Tourist Information, Tickets, Souvenirs
Vienna Welcome Center - Tourist Information, Tickets, Souvenirs
Vienna Welcome Center - Tourist Information, Tickets, Souvenirs
Vienna Welcome Center - Tourist Information, Tickets, Souvenirs
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The Vienna Welcome Center is your travel companion through Vienna. Our Vienna Welcome experts are happy to advise you in person so that your Vienna trip turns into an unforgettable experience. Located centrally in the heart of Vienna we can provide you with all the information, tickets, souvenirs, and much more which you need for your trip to Vienna.

The Vienna Welcome Center is located right beside the Vienna State Opera.
This is where you will find us.

Here is a map of downtown Vienna to download.

Exceptional Information 


Let our experts at the Vienna Welcome Center advise you. The Vienna Welcome experts take time for every guest and recognise their needs. You will receive precise information regardless of whether you prefer a classical palace concert or a trip to the breath-taking Wachau valley. You will find everything every visitor’s heart desires at the Vienna Welcome Center.

Viennese Coffee House 

Our traditional Viennese coffee house is an invitation to linger. A Julius Meinl coffee prepared by professional baristas along with exceptional cakes, pies, and all kinds of pastries from the imperial and royal Konditorei Sluka await you. You will have a coffee house experience just like in the travel guide.

The wide selection in our to-go section offers typical snacks like sandwiches, muffins, buns, fruit, and yoghurt, but also hot and cold beverages and breakfast bags, and lunch packages so you are well-fed when you tour Vienna.


At the entrance you will be met by our Vienna Welcome experts who have the best overview of current events in Vienna. Be it a heavenly opera at the Vienna State Opera, a loud rock concert at the Wiener Stadthalle, or a typica Austrian cabaret our Vienna Welcome Experts will find the right tickets for you.

Here you will find the most popular events happening in the next few days.

The Vienna PASS is also available at the Vienna Welcome Center and gives you free admission to over 60 attractions in Vienna and lets you take the Hop on, hop off buses.

In the Vienna Welcome Center you can purchase tickets for the following:

  • Vienna Pass
  • Flexi Pass
  • Vienna City Card
  • Hop On, Hop Off tickets Vienna Sightseeing
    • Incl. guided city walking tour 
    • Additional charge for boat tour possible (route C)
  • Vienna Ring Tram
  • Guided Half-Day Tours 
    • City Tour and Schönbrunn
    • Vienna Panorama
    • Vienna Woods - Mayerling
  • Day tours 
    • Wachau
    • Salzburg
    • Budapest
    • Prague
    • Bratislava
  • Evening tour 
    • Vienna at Night with Boat Ride 
  • Third Man Tour
  • Concert Tickets Orangery Schönbrunn
  • Viennese Mozart Concerts
  • City Airport Train Airport Shuttle
  • Ticket office Ö-Ticket, culture, and sporting events 
  • Ticket office Vienna Ticket, culture and sporting events 
  • Vienna State Opera 
  • Vereinigte Bühnen Wien (United Stages Vienna)
    • Raimund Theater
    • Ronacher
    • Theater an der Wien
  • Burgtheater
  • Time Travel
  • And much more …


Our Souvenir Shop is located in the ground floor. The focus was very deliberately placed on beautiful and high-quality souvenirs. In addition to traditional souvenirs we offer a range of weather-related products for visitors such as umbrellas, caps, scarves, sunglasses, and much more.



Situated on 1,000 square metres right across from the Vienna State Opera, the Vienna Welcome center will be the go - to address for visitors to the city.
Tour operators, tour guides, and event promoters will also enjoy mandy benefits.

Get more informations
here from our B2B - Flyer.

Vienna Welcome Lounge

The Vienna Welcome Lounge on the first floor offers groups of guests the perfect place to start and finish their city tours. The two areas which belong to the coffee house can be reserved easily on our website by travel guides and group leaders only. The guests serve themselves at the coffee machines and enjoy a delicious and traditional apple strudel.

To book the Vienna Welcome Lounge (for group leaders only).

As of 1 April 2019, the tax-free customs procedure at Vienna International Airport is only being done electronically. 
Passengers first have to digitally scan all forms, receipts and travel documents in a service area and have them checked.
You save valuable time at the airport by taking advantage of the exclusive service offered at the Vienna Welcome Center in downtown Vienna before you depart for the airport.

Your advantage:

While the receipts and forms are being processed at the Vienna Welcome Center, you can enjoy a delicious coffee and treat yourself to traditional Viennese pastries.

Doing this allows you to use the Fast Lane/express counters at the airport. You just have to show the products you purchased and your passport.

This is how it works:

The information can be recorded before take-off. Please bring all the tax-free forms and the original receipts along with your passport.
We record your information and prepare the documents for quick processing at the airport and then return all the documents to you. You then take them along with the products you purchased to the eValidation Service in Terminals 1, 1A, or 3 at Vienna International Airport. Use the Fast Lane and the express counters. There you will promptly receive your QR codes (customs stamp).

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Come to the Global Blue Refund Office at the Vienna Welcome Center in downtown Vienna and show the blue star to receive your refund payment either in cash or to a credit card.

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Two floors down you will find washrooms. The charge is 50 cents which you will get back in the form of a voucher. The voucher can be redeemed in our Souvenir Shop or in our Coffee House.

Wiener Linien

Public Transport

Vienna's public transport network covers 1.150 km. The five subway lines, 28 tram lines and 128 bus lines bring you quickly and reliably to your destination.

Click here for more information.